Missing, incorrect or poor-condition livefoods
Email sales@letterboxlivefoods.co.uk or reply to your order confirmation. Give the order number, the affected products and the date the parcel arrived. Photographs of the tubs, outer packaging and label are useful; explain when photographs are not possible.
Contact us as soon as you reasonably can, and keep relevant packaging where practical while we investigate. We will assess the issue and explain the appropriate remedy, such as replacement or refund where required.
Before returning anything
Do not post livefoods back without contacting us first. We need to agree safe instructions and the correct destination. Please use the return address we provide when we respond.
If a parcel has not arrived, contact us with the delivery address used and your order number so we can investigate the delivery rather than treating it as a change-of-mind return.
Changing or cancelling an order
Email as soon as you need a change. We cannot promise a change can be made once packing or despatch has started.
Perishable goods can be exempt from the usual online change-of-mind cancellation right. This does not remove your legal rights where goods are faulty, incorrect or not as described. For any non-perishable item, the applicable statutory cancellation rights still apply. Nothing here limits rights that cannot lawfully be excluded.
Further information: GOV.UK: returns and refunds ↗.