Help us find your order
Include your order number, the name used when ordering and a short description of the problem. For missing, incorrect or damaged items, tell us which tubs are affected and attach clear photographs if available.
Please do not send card details, passwords or other unnecessary sensitive information by email. There is no telephone customer-service line.
Postal correspondence
LetterBox Livefoodsc/o The Isle of Wight Reptilarium
Fort Victoria Country Park
Westhill Lane, Yarmouth
Isle of Wight, PO41 0RR
Please use this address for correspondence. Email us before returning any items so we can confirm the correct destination and instructions.
Please do not contact the Reptilarium’s staff about Letterbox orders: they cannot assist with them.
Useful answers
Delivery & despatch · Returns & order problems · Frequently asked questions