:root{
  --forest:#143f2a;--forest-2:#0f3020;--lime:#84b82f;--ink:#142019;--muted:#69736c;
  --line:#dfe5dc;--soft:#f4f7f1;--card:#fff;--danger:#9b2d2d;--warning:#7a5b16;
  font-family:Inter,Arial,sans-serif;color:var(--ink);background:#f5f7f3;line-height:1.5
}
*{box-sizing:border-box}
body{margin:0;min-height:100vh;background:#f5f7f3}
button,input,select,textarea{font:inherit}
button{cursor:pointer}
a{color:inherit}

.topbar{
  min-height:84px;padding:10px max(18px,4vw);display:grid;
  grid-template-columns:minmax(210px,280px) minmax(360px,1fr) auto;
  align-items:center;gap:26px;background:#fff;border-bottom:1px solid var(--line);
  position:sticky;top:0;z-index:20
}
.brand{display:flex;align-items:center;gap:14px;text-decoration:none;min-width:0}
.brand-lockup{position:relative;display:block;width:230px;max-width:100%;overflow:hidden}
.brand-lockup img{display:block;width:100%;height:auto}
.brand-lockup:after{
  content:"";position:absolute;left:22.2%;top:15%;width:22%;height:30%;
  background:#fff;pointer-events:none
}
.account-label{
  font-family:Montserrat,Arial,sans-serif;font-size:10px;text-transform:uppercase;
  letter-spacing:.16em;color:#647067;font-weight:800;white-space:nowrap
}
.store-strip{display:flex;align-items:center;justify-content:center;gap:24px;min-width:0}
.store-strip a{
  display:flex;align-items:center;justify-content:center;height:48px;min-width:118px;
  padding:4px 8px;border-radius:8px;text-decoration:none;transition:.15s
}
.store-strip a:hover{background:#f4f7f1}
.store-strip img{display:block;max-width:150px;max-height:42px;width:auto;height:auto;object-fit:contain}
.return-link{font-weight:700;font-size:12px;color:var(--forest);white-space:nowrap}

.shell{width:min(1180px,92vw);margin:0 auto;padding:40px 0 54px}
.public-intro{max-width:760px;margin:14px auto 28px;text-align:center}
.public-intro h1{
  font-family:Montserrat,Arial,sans-serif;color:var(--forest);font-size:clamp(34px,5vw,56px);
  line-height:1.03;letter-spacing:-.035em;margin:8px 0 14px
}
.public-intro>p:last-child{font-size:16px;color:#526058;margin:0 auto;max-width:700px}
.eyebrow{
  margin:0;color:#6e8e39;font-family:Montserrat,Arial,sans-serif;font-size:10px;
  letter-spacing:.16em;font-weight:800
}

.card{background:#fff;border:1px solid var(--line);border-radius:18px;box-shadow:0 8px 26px rgba(25,53,33,.05)}
.auth-card{max-width:590px;margin:0 auto;padding:26px}
.tabs{display:grid;grid-template-columns:1fr 1fr;background:#eef2eb;border-radius:12px;padding:4px;margin-bottom:22px}
.tab{border:0;background:transparent;padding:11px;border-radius:9px;font-weight:800;color:#5c675f}
.tab.active{background:#fff;color:var(--forest);box-shadow:0 2px 8px rgba(0,0,0,.06)}

.form-grid,.address-form,.support-form{display:grid;gap:14px}
.form-grid label,.address-form label,.support-form label{
  display:grid;gap:6px;font-size:11px;font-weight:800;color:#415047
}
.form-grid input,.address-form input,.support-form input,.support-form select,.support-form textarea,
.subscription-controls input,.subscription-controls select{
  width:100%;border:1px solid #ccd6c9;border-radius:10px;padding:12px 13px;
  background:#fff;color:var(--ink);font-size:14px
}
.form-grid input:focus,.address-form input:focus,.support-form input:focus,.support-form select:focus,.support-form textarea:focus,
.subscription-controls input:focus,.subscription-controls select:focus{
  outline:3px solid rgba(132,184,47,.18);border-color:#6f963f
}
.support-form,.address-form,.payment-setup{border-top:1px solid var(--line);padding-top:18px;margin-top:8px}
.split{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.actions{display:flex;gap:8px;flex-wrap:wrap}
.primary,.secondary,.text-button{
  border-radius:10px;padding:11px 15px;font-size:12px;font-weight:800
}
.primary{border:0;background:var(--forest);color:#fff}
.primary:hover{background:var(--forest-2)}
.secondary{border:1px solid #d6dfd3;background:#edf2e9;color:var(--forest)}
.secondary:hover{background:#e5ede0}
.secondary.compact{padding:9px 13px}
.text-button{border:0;background:transparent;color:var(--forest);padding:5px 0;text-align:left}
.muted,.fine{color:var(--muted);font-size:12px}
.message{margin-top:14px;padding:11px 13px;border-radius:10px;background:#edf5e4;color:#315122;font-size:12px}
.message.error{background:#f9e9e7;color:#842b2b}

body.signed-in #publicIntro,body.signed-in #authCard{display:none!important}
body.signed-out #portal{display:none!important}
.portal{display:grid;gap:16px}
.portal-head{display:flex;align-items:center;justify-content:space-between;padding:4px 2px 0}
.portal-head h2,.section-title h2{
  font-family:Montserrat,Arial,sans-serif;margin:2px 0 0;color:var(--forest);font-size:25px;letter-spacing:-.02em
}
.portal-head p{margin:4px 0 0}
.account-nav{
  display:flex;gap:4px;padding:5px;background:#fff;border:1px solid var(--line);
  border-radius:14px;overflow-x:auto;box-shadow:0 5px 18px rgba(25,53,33,.04)
}
.nav-button{
  border:0;background:transparent;padding:10px 14px;border-radius:9px;font-size:11px;
  font-weight:800;color:#59645c;white-space:nowrap
}
.nav-button.active{background:var(--forest);color:#fff}
.content{display:grid}
.section-panel{padding:22px}
.section-title{display:flex;align-items:center;justify-content:space-between;gap:14px;margin-bottom:18px}
.filters{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:18px}
.filter{
  border:1px solid var(--line);background:#fff;border-radius:999px;padding:7px 11px;
  font-size:11px;font-weight:800;color:#59645c
}
.filter.active{background:#eaf2df;border-color:#cbdcbf;color:var(--forest)}
.stack{display:grid;gap:10px}
.empty,.loading{
  text-align:center;border:1px dashed #ccd7c9;border-radius:13px;padding:28px;
  color:var(--muted);font-size:12px;background:#fbfcfa
}

/* Orders */
.order-card{border:1px solid var(--line);border-radius:14px;background:#fff;overflow:hidden}
.order-card summary{
  list-style:none;display:grid;grid-template-columns:minmax(0,1.6fr) .75fr .75fr auto;
  gap:16px;align-items:center;padding:16px 17px;cursor:pointer
}
.order-card summary::-webkit-details-marker{display:none}
.order-card[open] summary{border-bottom:1px solid var(--line);background:#fbfcfa}
.order-heading{min-width:0}
.order-heading h3{font-family:Montserrat,Arial,sans-serif;font-size:14px;margin:7px 0 2px;color:var(--forest)}
.order-meta{font-size:11px;color:var(--muted)}
.order-total{font-family:Montserrat,Arial,sans-serif;font-weight:800;color:var(--forest);text-align:right}
.store-badge,.status-pill{
  display:inline-flex;width:max-content;border-radius:999px;font-size:9px;line-height:1;
  padding:5px 7px;font-weight:800;text-transform:uppercase;letter-spacing:.07em
}
.store-badge{background:#edf4e6;color:#3e5e2d}
.status-pill{background:#eef3ea;color:#53634f}
.status-pill.dispatched,.status-pill.in_transit{background:#e8f1f8;color:#315a73}
.status-pill.delivered,.status-pill.complete,.status-pill.completed{background:#e7f4e4;color:#35622e}
.status-pill.cancelled,.status-pill.failed{background:#f8e9e7;color:var(--danger)}
.status-pill.pending,.status-pill.awaiting_fulfilment,.status-pill.processing{background:#f7f1dc;color:#745d17}
.chevron{font-size:18px;color:#7c877f;transition:transform .16s}
.order-card[open] .chevron{transform:rotate(180deg)}
.order-detail{padding:18px;display:grid;gap:18px}
.order-detail-grid{display:grid;grid-template-columns:1.2fr .8fr;gap:18px}
.detail-block h4{font-family:Montserrat,Arial,sans-serif;font-size:12px;margin:0 0 9px;color:var(--forest)}
.item-list,.shipment-list{display:grid;gap:8px}
.order-item{
  display:flex;justify-content:space-between;gap:14px;padding:9px 0;border-bottom:1px solid #edf0eb;font-size:12px
}
.order-item:last-child{border-bottom:0}
.shipment-card{border:1px solid var(--line);border-radius:11px;padding:12px;background:#fbfcfa;display:grid;gap:6px}
.shipment-top{display:flex;align-items:center;justify-content:space-between;gap:12px}
.shipment-card b{font-size:12px}
.track-link{display:inline-flex;width:max-content;color:var(--forest);font-size:11px;font-weight:800}
.delivery-address{font-size:12px;color:#536058;line-height:1.6}
.order-actions{display:flex;gap:8px;flex-wrap:wrap;padding-top:3px}
.order-actions button,.order-actions a{
  border:1px solid #d3ddd0;background:#f0f4ed;color:var(--forest);border-radius:9px;
  padding:9px 11px;font-size:11px;font-weight:800;text-decoration:none
}
.order-actions .action-primary{background:var(--forest);border-color:var(--forest);color:#fff}

/* Herpwise account connections */
.herpwise-intro{font-size:13px;color:#536058;margin:0 0 12px;max-width:720px}
.herpwise-steps{font-size:12px;color:#536058;padding-left:20px;margin:0 0 20px;display:grid;gap:6px}
.herpwise-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}
.herpwise-card{border:1px solid var(--line);border-radius:14px;padding:17px;display:flex;flex-direction:column;gap:12px;min-width:0;background:#fbfcfa}
.herpwise-card h3{font-family:Montserrat,Arial,sans-serif;font-size:14px;color:var(--forest);margin:0}
.herpwise-card p{font-size:12px;color:var(--muted);margin:0}
.herpwise-card .status-pill.linked{background:#e7f4e4;color:#35622e}
.herpwise-card .actions{margin-top:auto}
.herpwise-card .danger{background:#f7ecea;border-color:#ebd5d1;color:var(--danger)}
.herpwise-code{display:grid;gap:7px}
.herpwise-code label{font-size:11px;font-weight:800;color:#415047}
.herpwise-code input{width:100%;min-width:0;border:1px solid #bdcdb7;border-radius:9px;padding:11px 9px;background:#fff;color:var(--ink);font-family:monospace;font-size:16px;letter-spacing:.06em;text-align:center}
.herpwise-code input:focus{outline:3px solid rgba(132,184,47,.18);border-color:#6f963f}
.herpwise-card button:disabled,#refreshHerpwise:disabled{opacity:.6;cursor:wait}
#herpwiseMessage:not(.hidden){margin:0 0 15px}
@media(max-width:980px){.herpwise-grid{grid-template-columns:1fr}.herpwise-code{max-width:360px}}

/* Support */
.case-card{border:1px solid var(--line);border-radius:13px;background:#fff;overflow:hidden}
.case-card summary{list-style:none;display:flex;justify-content:space-between;gap:16px;align-items:center;padding:14px 15px;cursor:pointer}
.case-card summary::-webkit-details-marker{display:none}
.case-card[open] summary{border-bottom:1px solid var(--line);background:#fbfcfa}
.case-card h3{font-size:13px;margin:5px 0 0;color:var(--forest)}
.case-body{padding:15px;display:grid;gap:12px}
.case-thread{display:grid;gap:8px}
.case-message{padding:10px 12px;border-radius:10px;background:#f2f5ef;font-size:12px}
.case-message.support{background:#eef3f8}
.case-message small{display:block;color:var(--muted);margin-bottom:4px}
.reply-form{display:flex;gap:8px}
.reply-form textarea{flex:1;min-height:64px;resize:vertical;border:1px solid #ccd6c9;border-radius:9px;padding:10px;font:inherit;font-size:12px}
.reply-form button{align-self:flex-end}
.case-resolution{padding:10px 12px;border-radius:10px;background:#edf5e4;color:#315122;font-size:12px}

/* Profile / addresses */
.profile-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin:0}
.profile-grid div{border:1px solid var(--line);border-radius:12px;padding:13px;background:#fbfcfa}
.profile-grid dt{font-size:9px;text-transform:uppercase;letter-spacing:.09em;color:var(--muted);font-weight:800}
.profile-grid dd{margin:4px 0 0;font-size:13px;font-weight:700}
.address-card{border:1px solid var(--line);border-radius:13px;padding:14px 15px;display:flex;justify-content:space-between;gap:16px}
.address-card p{margin:4px 0 0;font-size:11px;color:var(--muted)}
.tags{display:flex;gap:5px;flex-wrap:wrap;margin-top:7px}
.tags span{background:#eef3ea;border-radius:999px;padding:3px 6px;font-size:9px;font-weight:800;color:#53634f}
.address-actions{display:flex;gap:7px;align-items:flex-start}
.address-actions button,.subscription-controls button,.subscription-item button,.payment-actions button{
  border:0;background:#edf2e9;border-radius:8px;padding:8px 10px;font-size:10px;font-weight:800;color:var(--forest)
}
.address-actions .delete,.payment-actions .danger,.subscription-controls .danger{background:#f7ecea;color:var(--danger)}
.optional{font-weight:500;color:#849087}
.checks{display:flex;gap:18px;flex-wrap:wrap}
.checks label{display:flex;align-items:center;gap:7px}
.checks input{width:auto}

/* Subscriptions / payments */
.subscription-card,.payment-card{border:1px solid var(--line);border-radius:13px;padding:15px;display:grid;gap:12px}
.subscription-head{display:flex;justify-content:space-between;gap:14px}
.subscription-head h3,.payment-card h3{font-size:14px;margin:4px 0 0;color:var(--forest)}
.subscription-meta,.payment-meta{font-size:11px;color:var(--muted)}
.subscription-items{display:grid;gap:7px}
.subscription-item{display:grid;grid-template-columns:minmax(0,1fr) 86px auto;gap:8px;align-items:center;padding-top:9px;border-top:1px solid var(--line)}
.subscription-controls{display:flex;flex-wrap:wrap;gap:8px;align-items:center}
.subscription-controls label{display:flex;align-items:center;gap:6px;font-size:10px;color:var(--muted)}
.subscription-controls input,.subscription-controls select{padding:8px;width:auto}
.payment-card{grid-template-columns:minmax(0,1fr) auto;align-items:start}
.payment-actions{display:flex;gap:7px}
.payment-setup{display:grid;gap:14px}
#portalPaymentElement{min-height:48px}

/* Footer */
.site-footer{padding:30px 20px 36px;text-align:center}
.site-footer img{display:inline-block;width:175px;max-width:45vw;height:auto}

.hidden{display:none!important}

@media(max-width:980px){
  .topbar{grid-template-columns:1fr auto}.store-strip{grid-column:1/-1;grid-row:2;justify-content:space-between;border-top:1px solid #edf0eb;padding-top:8px}
  .store-strip a{min-width:0;flex:1}.store-strip img{max-width:125px;max-height:36px}
}
@media(max-width:760px){
  .topbar{position:static;gap:12px;padding:10px 14px}.brand-lockup{width:190px}.account-label{display:none}.return-link{font-size:11px}
  .store-strip{gap:4px}.store-strip a{height:42px;padding:3px}.store-strip img{max-width:100px;max-height:31px}
  .shell{width:min(94vw,1180px);padding:26px 0 42px}.public-intro{margin-top:4px}.public-intro>p:last-child{font-size:14px}
  .section-panel{padding:16px}.portal-head{align-items:flex-start}.account-nav{border-radius:12px}.nav-button{padding:9px 11px}
  .order-card summary{grid-template-columns:1fr auto;gap:8px}.order-summary-status,.order-summary-date{grid-column:1}.order-total{grid-column:2;grid-row:1/3}.chevron{grid-column:2;grid-row:3}
  .order-detail-grid{grid-template-columns:1fr}.split,.profile-grid{grid-template-columns:1fr}.address-card{display:grid}
  .subscription-item{grid-template-columns:1fr 72px}.subscription-item button{grid-column:1/-1}.payment-card{grid-template-columns:1fr}.reply-form{display:grid}
}

.modal-dialog{border:0;padding:0;background:transparent;max-width:min(520px,92vw)}
.modal-dialog::backdrop{background:rgba(13,28,18,.5);backdrop-filter:blur(3px)}
.dialog-card{position:relative;background:#fff;border:1px solid var(--line);border-radius:18px;padding:24px;box-shadow:0 20px 60px rgba(17,42,25,.2);display:grid;gap:14px}
.dialog-card h2{font-family:Montserrat,Arial,sans-serif;color:var(--forest);margin:0;font-size:24px}
.dialog-card label{display:grid;gap:7px;font-size:11px;font-weight:800;color:#415047}
.dialog-close{position:absolute;right:14px;top:12px;border:0;background:#eef2eb;color:var(--forest);border-radius:50%;width:34px;height:34px;font-size:20px;line-height:1}
.frequency-row{display:grid;grid-template-columns:110px 1fr;gap:10px}
.frequency-row input,.frequency-row select{width:100%;border:1px solid #ccd6c9;border-radius:10px;padding:11px 12px;background:#fff}


/* Support photos */
.photo-upload-label{border:1px dashed #bdcdb7;border-radius:12px;padding:13px;background:#f9fbf7}
.photo-upload-label input[type="file"],.reply-photo-label input[type="file"]{padding:8px 0;border:0;background:transparent;font-size:12px}
.photo-preview{display:flex;gap:7px;flex-wrap:wrap;padding:10px 12px;border-radius:10px;background:#f3f7ef;border:1px solid #dde8d7}
.photo-preview span{font-size:10px;font-weight:700;color:#50604f;background:#fff;border:1px solid #dce4d9;border-radius:999px;padding:5px 8px}
.photo-preview.error{background:#fbefed;border-color:#efd2ce}.photo-preview.error b{width:100%;font-size:11px;color:var(--danger)}
.case-evidence{display:grid;gap:8px}.case-evidence>b{font-size:11px;color:var(--forest)}
.evidence-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(120px,1fr));gap:9px}
.evidence-photo,.evidence-file{border:1px solid var(--line);border-radius:10px;overflow:hidden;background:#fbfcfa;text-decoration:none;color:var(--forest);font-size:10px;font-weight:800}
.evidence-photo img{display:block;width:100%;height:110px;object-fit:cover;background:#eef2eb}
.evidence-photo span,.evidence-file{padding:8px;display:block}
.reply-form{align-items:end;flex-wrap:wrap}.reply-form textarea{min-width:min(420px,100%)}
.reply-photo-label{display:grid;gap:5px;min-width:180px;font-size:10px;font-weight:800;color:#536058}


.upload-status{
  display:flex;align-items:center;gap:10px;padding:11px 13px;border:1px solid #d7e4d0;
  border-radius:10px;background:#f4f8f1;color:var(--forest);font-size:11px;font-weight:800
}
.upload-spinner{
  width:18px;height:18px;border-radius:50%;border:2px solid #cad8c2;border-top-color:var(--forest);
  animation:support-upload-spin .8s linear infinite;flex:0 0 auto
}
@keyframes support-upload-spin{to{transform:rotate(360deg)}}
@media (prefers-reduced-motion:reduce){.upload-spinner{animation-duration:1.8s}}


/* Storefront-branded account modes. The portal logic remains shared. */
body[data-account-store="letterbox-livefoods"]{
  --forest:#3f7e1c;--forest-2:#315f17;--lime:#5f9f2a;--soft:#f4f8f0
}
body[data-account-store="frozen-rodent"]{
  --forest:#161616;--forest-2:#050505;--lime:#aa1119;--soft:#f8f7f6;
  background:#f6f6f5
}
body[data-account-store="the-reptile-warehouse"]{
  --forest:#213b17;--forest-2:#172b10;--lime:#78983d;--soft:#f6f8f3
}
body[data-account-store]:not([data-account-store="all"]) .brand-lockup:after{display:none}
body[data-account-store="letterbox-livefoods"] .topbar{border-top:4px solid #5f9f2a}
body[data-account-store="frozen-rodent"] .topbar{border-top:4px solid #aa1119}
body[data-account-store="the-reptile-warehouse"] .topbar{border-top:4px solid #456b28}
body[data-account-store="frozen-rodent"] .brand-lockup{width:205px}
body[data-account-store="the-reptile-warehouse"] .brand-lockup{width:225px}
body[data-account-store="letterbox-livefoods"] .brand-lockup{width:225px}
body[data-account-store="frozen-rodent"] .eyebrow{color:#aa1119}
body[data-account-store="frozen-rodent"] .public-intro h1,
body[data-account-store="frozen-rodent"] .portal-head h2,
body[data-account-store="frozen-rodent"] .section-title h2{color:#161616}
body[data-account-store="frozen-rodent"] .primary,
body[data-account-store="frozen-rodent"] .nav-button.active{background:#aa1119}
body[data-account-store="frozen-rodent"] .primary:hover{background:#851017}
body[data-account-store="frozen-rodent"] .filter.active{background:#f8e9e9;border-color:#e9c3c5;color:#861018}
body[data-account-store="frozen-rodent"] .store-badge{background:#f8e9e9;color:#861018}
.store-strip a.active-store{background:var(--soft);box-shadow:inset 0 0 0 2px color-mix(in srgb,var(--lime) 55%,transparent)}
body[data-account-store="frozen-rodent"] .store-strip a.active-store{background:#fff2f2}
body[data-account-store="the-reptile-warehouse"] .store-strip a.active-store{background:#f1f5ed}

.store-strip-text span{font-family:Montserrat,Arial,sans-serif;font-size:10px;font-weight:800;letter-spacing:.03em;white-space:nowrap;color:#435047}.store-strip-text a.active-store span{color:var(--forest)}


/* Delivered-order product reviews: keep each form self-contained and responsive. */
.order-review-form{
  display:grid;
  grid-template-columns:minmax(0,1fr) minmax(0,1fr);
  gap:14px 18px;
  padding:18px;
  margin:14px 0;
  border:1px solid var(--line,#dbe5d8);
  border-radius:14px;
  background:#fafcf8;
  align-items:start;
}
.order-review-form>b{
  grid-column:1/-1;
  font-size:16px;
  line-height:1.4;
  color:var(--forest,#183b23);
}
.order-review-form label{
  display:flex;
  flex-direction:column;
  gap:7px;
  min-width:0;
  font-size:13px;
  font-weight:600;
  color:var(--forest,#183b23);
}
.order-review-form label:has(textarea){grid-column:1/-1}
.order-review-form input,
.order-review-form select,
.order-review-form textarea{
  display:block;
  width:100%;
  min-width:0;
  max-width:100%;
  box-sizing:border-box;
  font:inherit;
  font-weight:400;
  line-height:1.5;
  color:inherit;
  border:1px solid #bdccbb;
  border-radius:9px;
  padding:10px 12px;
  background:#fff;
}
.order-review-form textarea{
  min-height:112px;
  resize:vertical;
}
.order-review-form button[type=submit]{
  grid-column:1;
  justify-self:start;
  min-height:44px;
  padding:10px 20px;
}
.order-review-form [role=status]{
  grid-column:1/-1;
  font-size:12px;
  overflow-wrap:anywhere;
}
@media(max-width:650px){
  .order-review-form{grid-template-columns:minmax(0,1fr);padding:14px;gap:12px}
  .order-review-form>b,.order-review-form label:has(textarea){grid-column:1}
}